Hospitality Internship in Hainan Island
Location: Hainan
Duration: 6 months
Stipend: 3000 RMB/month
Accommodation: Provided
Other Benefits: Meals
About the company:
As one of the most popular leisure resorts in China, this company boasts a wide variety of amenities, ranging from on-site sports centers to incredible views to both an indoor and outdoor pool and much more. Whether guests choose to visit one of the many mineral springs, spend time in the reflexology center or attend an event in the massive grand ballroom, the hotel offers an immense number of options for entertainment, fine dining and event hosting. In addition to the already hugely popular establishment in Haikou, the company behind this resort is set to open several more institutions over the next few years, creating an even larger opportunity for team additions and work experience.
As a team member of the resort and company, interns will be expected to handle reservations, communicate with guests and transportation amenities, finalize and complete payment of guest bills, exchange currency, follow security protocols and perform other general duties as requested. If you enjoy working with people, even those who may have a limited grasp of the English language, and exhibit friendliness, good communication skills and the ability to work effectively as part of a team, there may be a spot for you at this family of resorts!
Job Description:
Regular duties and job expectations are as follows:
- Receive and manage all incoming reservations
- Manage guest check-in and overall accommodation plans
- Liaise with transportation services on behalf of guests
- Inform and educate each guest of policies, procedures, amenities, services and provisions
- Maintain working knowledge of surrounding tourist attractions and necessary information
- Liaise and coordinate with tourist providers and services on behalf of guests
- Answer and process all guest questions, issues or requests
- Provide answering service with prompt message delivery for all hotel guests
- Complete check-out and payment services
- Handle money and provide currency exchange services
- Ensure safekeeping of any entrusted valuables via hotel safe
- Coordinate cleaning services and room deliveries
- Follow protocol at all times to ensure security and satisfaction of all hotel occupants, including fellow employees
- Perform various duties including switchboard operation and management of outgoing correspondence
Requirements:
Requirements of employees include, but are not limited to:
- Friendly, accommodating and patient with guests and employees alike
- Eager and happy to work with others
- Ability to navigate guest services with non-English speakers
- Ability to effectively communicate and interact with guests
- Accurate in documentation and recording processes
- Ability and eagerness to work as a part of a whole
- Professional at all times
- Flexible, adaptable and capable
- Effective at handling and diffusing difficult situations
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